It takes 7 seconds to make a first impression and your phone system is one of the first opportunities you will have to create the right one.
A great caller experience starts with professionally recorded welcome messages, menus, and music on hold. As callers to your business will typically spend about 20% of the call time on hold, it’s important your in-queue and on-hold audio creates the right experience.
Professional recording provides so much more than just recordings. It includes everything you need to turn callers’ time on hold into an opportunity to upsell your products and services and re-enforce brand values.
By implementing professional voice recording alongside your current VoIP solution, you will create a professional and smooth experience for all of your callers.
Paired with our remote & on-site support, we will be your teams ‘safe pair of hands’ and ensure you are always optimising your new feature set on your telephone system.
Book a meeting with a member of our team today to discuss implementing our auto attendant within your current phone system.
Why Professional Voice Recording is Important
Professional voice recordings are important for shaping the customer experience. As the first point of contact, they set the tone and create a good impression of the business. Clear, high-quality recordings provide information, guide callers, and help them reach the right department, reducing confusion. On-hold messages can also be used to promote products or services, making waiting time more useful for the business.
Our Professional Voice Recording Solutions
- Create professionally voiced, bespoke IVR prompts and messages, mix your compilations with music and stream directly to your callers
- Utilise 10,000+ professionally scripted and pre-recorded marketing messages and prompts available to use straight away
- Have access to 50+ languages and dialects with 300+ professional voice over artists and 350+ music tracks to choose from
- Best of breed text-to-speech (TTS) characters that enable you to record new messages for immediate implementation
- Access your auto attendant through a simple and intuitive online portal
- Choose from a wide range of pricing and packages designed to suit businesses of any size
- Shares relevant, current information keeping your customers informed
How Professional Voice Recording Works
Creating high quality voice recordings is a simple, step-by-step process to ensure clear and high sound quality. It starts with writing a script. The script is written to match the business’s needs and help callers understand the message.
Once that’s done, professional voice actors record it. They use the right tone and speed to keep the message clear and engaging. The recording happens in a soundproof studio with top-quality equipment for the best sound.
After recording, audio engineers step in. They edit mistakes, improve the sound, and adjust the volume. In the end, the recording is polished, ready to be used in phone systems, and helps create a smooth, professional experience for callers.
Applications of Professional Voice Recording
Telephone Systems and Auto Attendant
Professional voice over recording services for telephone systems help businesses create a professional image. These services include audio for automated attendants, voicemail greetings, and on-hold messages. Scripts are tailored to match the company’s brand, and voice actors ensure the right tone and emotion. Recordings are produced in high-quality studios with high-quality audio recording equipment and are polished by audio engineers for clarity.
On-Hold Messages and Customer Engagement
Professional voice over recording services for on-hold messages improve the caller experience by making wait times more engaging. Well-written scripts and skilled voice talent can share information about the business, promote new products or services, or simply provide a pleasant audio experience. This helps reduce frustration, keeps customers interested, and reinforces the company’s professional image while offering a chance for effective communication during hold times.
Narration for Multimedia
Professional voiceover recording services are important for many applications, including audiobooks, documentaries, e-learning, and corporate presentations. A clear narration starts with a good script and is delivered by skilled voice over artists using highest quality recording equipment. The result is an engaging audio production that captures attention and communicates the message effectively.
Broadcast
Professional voice overs for television, radio, and online streaming platforms help capture audience attention and deliver clear content. Whether for narration, character voices, or promotional messages, the process starts with understanding the medium, audience, and message to create a focused script. Skilled voice over artists bring the script to life, adjusting tone and pace to fit the broadcast—whether it’s an advert, a TV show, or a radio programme. High-quality recordings and careful post-production ensure the final audio is clear and suited to its purpose, improving the broadcast experience.
Our Studio and Technology
State-of-the-Art Recording Studio and Hardware
Our recording studio has the best equipment for amazing sound. We use high-quality microphones to pick up every detail. The soundproof walls keep outside noise out, so your voice-over recordings are clear. With professional audio tools, we make sure everything sounds just right.
Expert Voice Artists and Advanced TTS Technology
We provide a library of pre-recorded audio files, along with over 300 skilled voice artists in more than 50 languages and dialects, offering flexibility and customisation.
Moreover, our text-to-speech technology makes it simple to update messages quickly, keeping your communication up to date. With our easy-to-use online portal, you can manage your auto attendant efficiently.
Why Choose Zexi’s Voice Recording Services
Choosing Zexi gives your business access to a customised solutions to recording professional voice overs that improve customer interactions. Our platform supports easy updates, personalised audio content, and maintains a consistent brand voice across all channels.
We focus on quality, affordability, and fast turnaround, making it accessible for businesses of all sizes to use professional audio solutions. Whether you want to improve customer service, streamline operations, or strengthen your brand, Zexi offers the support you need to succeed.
Frequently Asked Questions
Have a question in your mind?
How do you ensure your voiceovers are free from background noise?
Professional voiceovers are recorded in a quiet, soundproof space using high-quality equipment to ensure noise reduction. Moreover, background noise is removed with professional editing tools to ensure clear audio.
How much does the average voice recording cost?
The cost of a voice recording depends on factors like the length of the recording, the script’s complexity, and the project’s needs. We provide personalised quotes to make sure you get the right service for your project. Contact us for a detailed estimate.
Do we provide professional voicemail greetings for call centers?
Yes, we provide professional voice recording services, including voicemail greetings for call centres. Zexi offers services in audio visual, video conferencing, digital signage, and more.
Who might need professional voice recording services?
Many businesses and organisations can benefit from professional voice recording services. Companies needing telephone messages, explainer videos, or podcast recordings may require a voice-over artist, audio engineer, or music producer. Schools and universities can use voice-over artists to create educational materials, while marketing teams might use them for explainer videos. Whatever your recording needs, Zexi has the skills and tools to deliver high-quality results. Contact us today to learn how we can support your projects!
