Serle Court Client Testimonial
(VoIP Phone System)

THE CHALLENGE:

Serle Court originally approached Zexi to modernise their legacy phone system. Their objective was to transition to a cloud-based phone system, which would provide them with enhanced functionality, redundancy, security and flexibility for their Barristers, Clerks and Support Staff, whether they were working in Chambers or remotely.

With the increased speed of change in recent years, Serle Court wanted to ensure that they remained at the cutting edge within their industry. They identified challenges with various aspects of their on-premise hardware which was becoming problematic, costly to maintain and unreliable.

Serle Court needed to rationalise their traditional phone system which had been installed by a major provider and were looking to work with a provider with previous experience of working within the legal sector. They were in need of a unified communications platform that would streamline communication processes, minimise downtime, reduce maintenance costs and provide scalability to accommodate future growth.

It was important that their new phone system offered advanced features such as visual presence, call distribution, voicemail-to-email transcription, fax to email and seamless integration with mobile devices. It also needed to ensure compliance with industry regulations and data security standards.

It was vital to Serle Court that their chosen supplier provides on-going support and training for any new technology that they chose to implement.

THE SOLUTION:

Following our initial meeting in Chambers to ascertain the key objectives of Serle Court, Zexi hosted a video conferencing call to discuss their unique requirements for a VoIP phone system.

Working collaboratively with the Chambers Director from the outset enabled Zexi to deliver continually evolving technical information to support a smooth project delivery.

Once Zexi had obtained the key information, our technical team worked together with Serle Court to prepare a bespoke proposal for a Wildix phone system.

Following the acceptance of the proposal, their Wildix unified communications platform was deployed, enabling the team at Serle Court to benefit from:

• A cloud-based phone system featuring cloud-based phone numbers, eliminating the need for on-premise hardware. This was crucial in minimising maintenance costs, any physical space requirements & power consumption.
• Enabling users to make and receive calls using their chosen device, including their computer, tablet and smartphone device.
• Seamless call management from any location, providing their Barristers, Clerks & Support Staff with the ability to work flexibly and productively from anywhere.
• Significantly reducing call costs between members when travelling overseas by enabling internal calls to be possible regardless of the location. Simplified billing processes, ensuring that they are only charged for services that are being used, helping them to optimise cost efficiency.
• Scalability and flexibility in user management, facilitating easy addition and removal of users as per their requirements, ensuring adaptability to changing business needs.

Providing crucial on-going support and user training for Clerks, Admin Staff and Barristers enable Serle Court to obtain true value for their investment, whilst continuing to deliver seamless expertise for both private and professional clients globally.