The hospitality industry is increasingly reliant on technology, and the demand for robust efficient IT support services is higher than ever. Hotels and resorts need seamless IT solutions backed up with reliable IT support to maintain smooth operations and exceptional guest experiences.
Enhance Your Hospitality Business With Seamless IT Solutions
Effective property management systems and secure Wi-Fi for guests enhance the overall experience. Continuous IT support minimises downtime, resolves issues promptly, and maintains high service standards.
Our IT support packages:
ESSENTIAL SUPPORT
- Health check
- Remote support
- Online ticketing system
- Schedule online support sessions
- System Monitoring and Reporting
- Email connectivity assistance
- Print, copy & scan help
- Free 100GB online back-up
from £9.99 (Per User)
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ENHANCED SUPPORT
- Includes all Silver support services plus…
- Dedicated support technician
- Proactive health monitoring
- Microsoft 365 services management
- Proactive system monitoring
- End-point cyber security and anti-virus
- Free 500GB online back-up
- Security event monitoring
- System update management
- Virus protection management
- Firewall and gateway management
from £19.99 (Per User)
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PLATINUM SUPPORT
- Includes all enhanced support services plus…
- On-site support engineer
- Unlimited online back-up
- Remote management
- Remote user assistance
- System load balancing
- Bandwidth usage tracking & optimisation*
- Application log monitoring and management
- Desktop policy management
- Managed system update service
from £39.99 (Per User)
ENQUIRE NOW*All IT support plans are fully customisable based on your needs. Call our team today to discuss your customised IT package.
Enhance Your Hospitality Business With Seamless IT Solutions
Our team offers the expertise to help your hospitality business thrive. Our services include:
- Auditing and IT Roadmaps: We assess your network infrastructure across multiple locations, identify issues, and provide technology solutions.
- Guidance on New Systems and Software: We help upgrade PoS devices, move to new PMS, or adopt dedicated hospitality specific software without disrupting operations.
- On-Site Support: We provide IT Support for hotels in the hospitality sector, even across multiple countries using our Global Partner network.
- Remote Monitoring and Administration: We implement real-time system monitoring and provide 24/7 emergency assistance.
- Information Security Risk Assessments: We identify, assess, and implement security controls in applications to prevent security defects and vulnerabilities.
Benefits of Using IT Services for Hospitality Industry
Enhanced Guest Experience
Specialised IT support for hotels ensures efficient check-in systems, guest Wi-Fi, and interactive room features work seamlessly. Reliable technology that focuses on maintaining guest satisfaction and loyalty enabling businesses in the hospitality sector to thrive.
Improved Network Security
With increasing reliance on digital systems, network security is paramount. Some IT support providers offer advanced cybersecurity and managed network services. These services create resilient IT environments, protecting sensitive guest information and business data from cyber threats.
Effective Management of IT Systems
Hotel IT support manages booking systems, phone systems, and guest Wi-Fi, ensuring smooth technological operations and a hassle-free experience.
Cost-Effective Solutions
Outsourcing IT support is more cost-effective than maintaining an in-house team. It reduces training and employment costs for full-time IT staff, making it a financially viable option for many hotels.
Rapid Resolution of Technical Issues
Hotel IT support teams are adept at quickly resolving technology issues, minimising downtime and preventing minor problems from escalating into significant disruptions.
Keeping Up with Tech Advances
To stay competitive in the hotel industry, follow the latest tech trends. An IT support partner will have access to business information and current trends. They will offer valuable insights regarding the latest standard and bespoke hospitality IT solutions, and support can help to keep your services current.
Customised IT Infrastructure
Reliable support solutions for the hospitality industry, customised to your IT infrastructure and hospitality venues with comprehensive IT support. This ensures the setup aligns with the hotel’s operational needs and guest service goals.
Support for Guest Wi-Fi Networks
Guest Wi-Fi is a critical service in today’s hospitality industry. Hotel IT support ensures robust and uninterrupted Wi-Fi access with access to high-speed internet, a key factor in guest satisfaction.
Data Management and Analysis
Efficient data management and analysis are crucial for informed business decisions. The right technology partner aids in data collection and interpretation, providing insights for strategic planning and marketing.
Technical Support and Training
IT support teams can provide technical support and training to hotel management and staff. This ensures the hotel team can handle basic technology issues and use IT systems effectively.
Our IT Services for Hospitality Industry
- Managed IT Support
Get complete IT peace of mind with Zexi’s reliable hospitality support, friendly, and flexible fully managed IT Support for the hospitality businesses. Take away those IT headaches today.
- FindDigital Transformation Services
By aligning your IT setup with your strategic goals, you can transform your business performance and stay ahead of the competition.
- Cyber Security Services
A robust and reliable cyber security strategy is essential. We have many cyber security services to help you navigate your cyber security journey.
- Cloud Solutions
Experts in Cloud Technology Solutions. Discover how Zexi’s Cloud Solutions can transform your business through design, implementation, and support solutions.
- Backup Recovery Services (BaaS)
Zexi Backup disaster recovery services helps our customers ensure their businesses are protected 24/7 with complete backups should the worst happen.
- Infrastructure as a Service (IaaS)
Enjoy the freedom, flexibility, and reliability of highly scalable cloud-based infrastructure – and only pay for what you need.
- Business Telecoms Solutions
Business communication is one of the most important aspects of any working environment. Communicating with clients and team members is essential, but keeping costs down can be a challenge. Contact us and learn how we can help.
- IT Project Implementation Services
To realise an IT vision, a project manager must consider budgets, skills, timelines, and team dynamics. Zexi can work closely with you having extensive experience working within the hospitality sector.
- Digital Signage Solutions
Digital signage can be a powerful tool for enhancing the guest experience and promoting hotel services and events. Zexi provides comprehensive digital signage solutions that are easy to manage and update, allowing hotels to deliver timely and engaging content to their guests.
GDPR-Compliant Cyber Security Solutions for the Hospitality Sector
We understand the security challenges faced by hospitality businesses. This is especially true for those integrating PoS and PMS technology with other operational systems. We have assisted hospitality firms in these areas:
Multi-Factor Authentication (MFA)
Require all staff to use MFA for added security.
Exchange Online Protection + SPF/DKIM
Block malicious emails and ensure your emails aren’t marked as spam with proper SPF and DKIM configuration.
PoS System Security
Securely integrate your network with your PoS system and set up end-to-end encryption on PoS devices.
PMS Security
Review and improve your hotel’s property management system security, scan for vulnerabilities, and configure user access control. Assist with secure PMS integration.
SharePoint Security
Optimise SharePoint security by setting file-sharing controls and structuring permissions to fit your business needs.
Data Loss Prevention (DLP)
Define and apply DLP policies in Microsoft 365 to protect sensitive data and ensure compliance with regulations.
Cyber Essentials
Help you achieve Cyber Essentials certification to enhance cyber security and demonstrate your commitment to protecting data.
Reasons To Choose Zexi For Your Hospitality IT Services & IT Support
Our support for the hospitality industry spans more than 30 years, and we understand the needs of the hospitality industry, and that quality and service is paramount for large hotel chains and restaurants, cafe’s, coffee shops and bars to thrive. Hospitality clients choose our innovative technical solutions and support to ensure seamless customer experience to them and their customers. Our range of services tailored specifically for the hospitality sector ensure that we remain reliable and efficient at those critical times.
- Fast, efficient bespoke IT Support, tailored to your business
- Clear communication as we act as an extension of your organisation.
- An IT partner that integrates seamlessly with your in-house team.
- High standards of customer service, from service desk to finance.
- Expertise in various operating systems and hospitality technologies.
Contact us today to learn how we can help your business!
Frequently Asked Questions
Have a question in your mind?
What is the role of IT support for hotels and the hospitality business?
IT support for hospitality is essential for the smooth operation of hotels and service including providing booking software, epos systems, epos support, guest WiFi, and property management systems (PMS) are all highly available IT systems and should function optimally to help businesses achieve their goals. IT support maintains the security and integrity of sensitive guest data. It implements cybersecurity measures like Multi-Factor Authentication (MFA) and Data Loss Prevention (DLP) policies. IT services assist in integrating and operating various technologies seamlessly. This enhances the guest experience and operational efficiency.
Why IT support is crucial for improving satisfaction with hotel guests?
Specialist hospitality IT support to meet your needs is crucial for enhancing hotel guest satisfaction. It ensures all technological services operate smoothly when teamed with the right hospitality hardware. Hospitality software to enable seamless check-in and check-out with reliable, high-speed WiFi. Swift resolution of technical issues like malfunctioning key cards or in-room entertainment is vital. IT support means a better experience for your guess, safeguards guest data against cyber threats, building trust and customer loyalty.
What challenges does the hotel industry face with technology?
The hotel industry faces several tech challenges impacting operations and guest satisfaction. Integrating legacy systems with modern software is complex and costly. Ensuring cybersecurity is critical due to the large amount of sensitive guest information. Keeping up with rapid tech advancements and training staff is difficult. Maintaining high-quality Wi-Fi across properties is essential but challenging. Implementing tech to enhance customer experiences, like mobile check-ins and smart room controls, requires significant investment and support.
Why do hotels need managed IT services?
Managed hospitality IT solutions ensure smooth and efficient operation of the hotel’s technology infrastructure. This includes property management services that work for one or multiple sites, point-of-sale, guest WiFi, and in-room entertainment systems. Managed IT services also provide robust cybersecurity measures, protecting sensitive guest data and safeguarding the hotel from cyber threats. Hotels benefit from the expertise of IT professionals who can quickly identify and resolve issues, minimizing downtime and disruptions. This support is crucial in the hospitality industry, where technological issues can impact guest satisfaction and operational efficiency.
