An Audio Visual Support Contract is an agreement between a supplier and a customer that defines the terms for providing audio and visual (AV) services. These contracts are commonly used in events, video conferencing, education, retail, and corporate environments to ensure that you keep your av systems running at their very best.
They include details such as the services provided, SLA’s, lead times, equipment specifications, duration, pricing, payment terms, and any extra services. They also outline the responsibilities of both parties, including equipment setup, operation, AV maintenance and support, and handling breakdowns. The contract may mention the type and manufacturer of the equipment and address issues related to equipment failures.
These agreements ensure transparency and accountability, protecting the interests of both parties. They provide a clear structure for delivering AV equipment and support services effectively.
AV Maintenance and Technical Support
The integration of technology has increased in 2019, and the av industry has changed. It is important that your av systems integrator has long term commercial av experience, to ensure that your av installation seamlessly enhance your workflow.
Our service packages ensure your audio-visual equipment operates at its best. Our Service Level Agreements (SLAs) are built to reduce the risk of technical issues, resolve issues quickly, and help you get the most out of your AV investment. When something goes wrong, rest assured that your av service package should work for you. Your AV provider should be happy to provide support designed to keep your video conference systems running smoothly. Tailored to your needs, no matter the size of your AV setup, our service packages guarantee reliable, high-quality support.
Our AV Equipment Support
Telephone support /video call support
Meeting room and video conference technology
Audiovisual equipment from installation to support
Repairs are carried out by long term in-house engineers
Bespoke SLA response time packages (built for your business needs)
Scheduled AV equipment health checks (to reduce future downtime)
Connect directly with one of our dedicated support engineers
Optional advanced replacement (loan equipment provided) or RTB
Benefits of Having an AV Support Contract for Businesses
Having a contract for maintaining audio visual equipment provides peace of mind because it ensures your AV equipment functions properly, reducing the need for your service team to spend time on issues that may arise. Comprehensive support will ensure that experienced technical staff will minimise downtime and ensure that your av infrastructure is maintained to the highest standard. This, in turn, leads to a number of benefits:
Increased ROI
An AV service contract helps organisations plan for the costs of Audio Visual equipment and services. It supports better budgeting, avoids unexpected expenses from equipment failures or extra services, and improves ROI (Return on investment).
Improved User Experience
Support and av maintenance contracts list the make and model of Audio Visual hardware and software equipment to ensure businesses receive easy to use, reliable, high-quality tools. This helps create clear and impressive visual presentations for meetings, conferences, and events.
Expert Assistance
Service providers offer a range of services under contract and will usually ensure that an expert team are on hand to support the equipment they supply, ensuring minimal disruption and fast service delivery when you need us most. They often offer additional services from site survey, to consultancy, planning, and installation, including guidance on setup, configuration, and troubleshooting to ensure your AV systems run smoothly and efficiently during events.
Our AV service and support contracts:
REACTIVE SUPPORT
- Remote fault diagnosis
- Access to video calling line
- Dedicated phone support
- Notification & deployment of software and firmware updates
PREVENTATIVE SUPPORT
- Includes all Reactive support services plus…
- Quarterly scheduled health checks
- 8-hour support response time
- On-site fault diagnosis
- Personalised web portal
- Dedicated video support desk
FULLY MANAGED SUPPORT
- Includes all Preventative support services plus…
- Monthly scheduled health checks
- 4-hour response time
- Advanced replacement of equipment*
- Optional out-of-hours cover
- Dedicated in-house engineers for enhanced account management
- Tailored to your operational needs
*Additional equipment warranty required.
Book An AV Emergency Callout
Our emergency support engineers are available 24/7. Book your emergency callout now.
Book Emergency CalloutFlexible Audio Visual System Support and Maintenance Agreements Provided by Zexi
Every organisation has unique needs, and investing in an AV solution is a long term choice, so it is vital to choose the right audio visual maintenance. At Zexi, we offer fully customised Audio Visual support packages. Our technical support team is ready to create a solution that works for you while minimising disruptions to your daily operations.
Whether you need support for a boardroom presentation, online recordings, audience capture, or a quality lighting and microphone system, we are proud to work with experienced teams to ensure that we recommend the right equipment and services to keep everything running smoothly. Our continual research on your behalf, ensures that we use the latest digital media technology and handle all the technical details, so you don’t have to. Contact us to learn more and get the tools your organisation needs.
Give us a call to learn more about our support offering and outline the terms of your requirements in full detail, enabling us to offer you the right solution for your organisation. Working within the industry for more than 3 decades, we know that our frequently asked questions will enable us to offer support specifically designed to your needs.
Frequently Asked Questions
Have a question in your mind?
How much does an AV support contract cost?
Accordion cThe cost of a support contract for your av technology depends on your specific needs. Factors such as the type of equipment, duration of the contract, and level of support required will affect the price. Contact us today for a tailored quote based on your requirements. Pricing is competitive and designed to suit businesses across the UK.ontent
What is an AV support technician?
Audio Visual technicians handle the setup, preventative maintenance, repair, and takedown of audio and visual equipment. This includes screens, videoconferencing equipment, microphones, video recorders, projectors, screens, speakers and sound systems.
What is the difference between a contract and a service contract?
A service agreement is a legal document that details the terms of a specific service. A contract is a more detailed legal document that can cover broader transactions. Service agreements are often less formal and may include multiple terms and conditions.
